Customer Identity and Access Management (CIAM) is delivered through a Customer Identity and Profile Management (CIPM) service, enabling secure, seamless digital customer experiences for a large, hyper-connected customer base. CIAM is a specialized domain within Identity and Access Management (IAM) and plays a critical role in establishing trusted digital relationships, secure data sharing, personalization, cross-channel engagement, and business intelligence.
This role is responsible for maximizing the business value of technology solutions by aligning business requirements with enterprise application landscapes, emerging technologies, and platform capabilities. The position owns the technical design and delivery of end-to-end CIAM solutions across business, data, application, platform, and security domains, ensuring solutions are scalable, secure, compliant, and future-ready.
The CIPM Tech Lead drives technical activities from initiation through delivery, ensuring alignment with enterprise strategy, portfolio roadmaps, and organizational IT and security standards, while meeting cost, schedule, and quality objectives.
Must Have:
- Strong expertise in Customer Identity and Access Management (CIAM) and Auth0 / Okta platforms
- Deep understanding of identity lifecycle management using OAuth, SAML, MFA, FIDO, and SCIM 2.0
- DevOps and enterprise operations experience, including GitHub and GitHub Actions
- Incident management, production support, and ITSM request handling using tools such as ServiceNow
- API security and system integration using REST-based services
- Observability, monitoring, and operational readiness for identity platforms